Booking and cancellation terms

Booking deposit and remaining balance
A binding booking requires a deposit of 30% of the agreed accommodation price, payable by bank transfer on the basis of a deposit invoice. The remaining balance is payable before arrival by bank transfer or in cash. By paying the deposit invoice, the guest accepts the booking and cancellation terms as well as the house and operating rules of Valašský Šalet.

Other terms and conditions

  • Check-in is strictly from 15:00 unless otherwise agreed. During the summer holidays, check-in is from 16:00 for operational reasons.
  • Check-out is by 10:00 a.m. in the high season or by 1:00 p.m. outside the high season for weekend stays departing on a Sunday if circumstances allow.
  • The minimum stay in the off-season is 2 nights.
  • The main winter season is from 30.01. to 28.02. and the minimum stay during the winter holidays is set at 3 nights.
  • The main summer season is from 28.06. until 31.08. and the minimum stay during the summer holidays is 7 nights.
  • Individual prices may be offered to smaller groups staying in Chalet Grande or Chalet Petit. Groups exceeding the stated capacity must pay the difference according to the current price list. If incorrect information about the number of guests is provided, the operator may refuse accommodation to guests exceeding the agreed capacity. 
  • The operator is not liable for losses and damages to the guest's belongings and property caused by his own carelessness or negligence.
  • Guests are not allowed to keep sports tools and other items in the interior of the cottage or apartment, for which another place is reserved for storage, especially bicycles, skis and snowboards.
  • Parking is possible only in the reserved parking lot next to the building.
  • The wellness area is available to guests of Chalet Grande, or to guests of both chalets when rented together. The sauna and hot tub may be used only between 11:00 and 22:00. Hot tub use must be arranged with the caretaker in advance and costs CZK 500 per day. Sauna use costs CZK 300 per day.
  • A fee of CZK 3,000 is charged if the hot tub water must be replaced because it has been contaminated.
  • Electric vehicles may be charged only with the caretaker’s permission, for a fee and in the designated area.
  • RV parking only with the owner's or manager's consent.
  • Guests agree to observe the house rules and behave considerately, particularly by respecting quiet hours between 22:00 and 06:00.
  • Events demanding traffic (weddings, dance parties, outdoor audio or video projections, loud singing and music late into the night) must be agreed with the manager or owner in advance.
  • Advertising and promotional events only with the written consent of the owner.
  • Smoking is strictly prohibited indoors.
  • It is forbidden to wear outdoor shoes indoors.

    Cancellation terms: Chalet Petit or Chalet Grande rented separately
  • 0–59 days before arrival: the deposit is non-refundable *
  • 60 or more days before starting the stay: 100% of the deposit paid is refundable *
    * note does not apply to reservations for summer stays, for which the reservation deposit is non-refundable.

    Cancellation terms: Chalet Petit and Chalet Grande rented together
  • 0–89 days before arrival: the deposit is non-refundable *
  • 90 or more days before arrival: 100% of the deposit paid is refundable *
    * note does not apply to reservations for summer stays, for which the reservation deposit is non-refundable.

Refundable deposit

  • Chalet Petit: CZK 5,000
  • Chalet Grande: CZK 15,000
  • Chalet Grande and Petit: CZK 20,000

The refundable security deposit may be used to cover damage caused by guests. It can be paid in cash at check-in or by bank transfer. The accommodation provider will return it using the same payment method.

Further arrangements
The accommodation provider is entitled to cancel the stay for the following reasons:
If the client does not pay the stay/deposit properly and on time or if other reasonable circumstances arise.
The host may terminate the guest's stay, without financial compensation, in the event that he grossly violates the house rules, and may also request financial compensation for damages caused by him. The Accommodation Provider decides on the amount of compensation.
In case of cancellation of the stay by the Host due to other events, the cancellation fee is not charged.

The Client is not entitled to apply any sanctions or equivalent claims against the Accommodation Provider due to the forced cancellation of the reservation.

Jurisdiction
All possible disputes arising in connection with the provision of accommodation by the Accommodation Provider, including the related services of the accommodation facility, are governed by Czech law and will be resolved by the competent court at the location of the Accommodation Provider, regardless of the seat/residence of the Client.

All disputed issues will be resolved by the Accommodation Provider and the Client preferably through personal or written contact, and they will consider litigation as a last resort.

The General Terms and Conditions become valid and effective on April 1, 2024.